Support

FAQ

Frequently Asked Questions

Product & Features

What is Price Pulse?

Price Pulse is a 24/7 automation platform for P2P crypto merchants on Binance and Bybit. It continuously tracks your competitors, repositions your ads according to the strategy you configure, and keeps your pricing competitive without manual intervention. Instead of refreshing the P2P order book every few minutes, you set the rules once and Price Pulse handles the rest — updating your ad prices every minute, around the clock across both exchanges.

How does the automated pricing actually work?

You import your existing P2P ads, choose which competitor merchants to track (or block), and define a positioning strategy. Price Pulse supports several pricing modes you can combine: competitor-based positioning (e.g. stay in the top 3 for USDT/AED buy ads, but never go below your minimum margin), market average pricing (keep your ad at a fixed offset from the P2P market's average price), and spot price difference (price your ad as a percentage premium or discount relative to the current spot price). The system scans the market every minute, calculates the optimal price based on your active rules, and pushes the update to the exchange. Min/max price limits, priority order between symbols, and break mode are all configurable.

What features are available today?

Price Pulse currently supports tracking across 100+ symbols on both Binance and Bybit, competitor-aware dynamic pricing, market-average pricing with configurable offset, spot-price-difference pricing, block-merchant filtering, auto-break mode for Binance, a global pause and kill-switch, the strategy engine, email and Telegram alerts, and a live dashboard showing the status of every active bot.

What's on the roadmap?

Support for additional exchanges beyond Binance and Bybit is the next major milestone, followed by a dedicated risk management layer, an expanded UI dashboard, multi-language support across the app, a native mobile app, and LLM-powered agents for sentiment-driven pricing decisions.

Can I connect multiple exchange accounts?

Yes. You can connect multiple Binance accounts, multiple Bybit accounts, or any mix of the two from a single Price Pulse dashboard. The number of accounts you can run simultaneously depends on your subscription tier — check the Pricing section for per-tier limits.

What is auto-break mode and why does it matter?

On Binance, if your ad sits in break (paused) for more than ~1 hour, the exchange automatically disables it — and when you re-enable it, you lose your position in the market list. On thin markets like GEL/USDT, holding that position can be the difference between getting orders and not. Most merchants handle this manually: setting alarms to wake up every 50 minutes through the night. Price Pulse toggles break automatically via API so you keep your position 24/7 without losing sleep. Auto-break is available on Binance.

How granular can I get with pricing rules?

Price Pulse has two levels of configuration. Fiat asset settings let you set a strategy for a pair like USDT/AED once — it applies to all your ads on that pair. Per-ad settings let you override the fiat-level strategy for a specific ad if needed. Priority order between symbols is also configurable, so Price Pulse knows which markets to prioritize when multiple need updates in the same minute.

Can I manually override a bot's price on a single ad?

There's no direct manual price override — that would fight against the automation. Instead, adjust the min or max price range for that ad or fiat asset. The bot will immediately respect the new range on the next update cycle, giving you precise control without stopping automation.

Is there a mobile app?

Not yet — the dashboard is fully responsive and works well in a mobile browser, so you can monitor bots, pause automation, or adjust rules on the go. A native mobile app is on the roadmap.

Pricing & Subscription

How much does Price Pulse cost?

Plans and pricing are listed in detail in the Pricing section. Tiers scale with the size of your operation — including how many exchange accounts you want to connect — so you only pay for what you actually automate.

Is there a free trial?

Yes — every new account gets a time-limited free trial so you can connect your exchange, import ads, and see the automation run on your real market before committing to a subscription. No payment is required to start the trial.

How do I pay for a subscription?

Payments are handled natively through Binance Pay — no cards, no bank transfers, no third-party processors. This keeps billing fast and aligned with the way P2P merchants already move funds. Bybit Pay support is coming soon as an additional payment option.

Can I cancel or change my plan?

Yes. You can cancel or adjust your subscription at any time from your account dashboard. Changes take effect at the start of your next billing cycle, and your bots keep running until then.

Getting Started

How do I get started with Price Pulse?

Sign up on pricepulsebot.com, choose a subscription and pay via Binance Pay, connect your exchange API keys, import your existing P2P ads, and configure your automation rules (competitors to track, positioning strategy, min/max limits, priority order). Once rules are saved, your bots go live and start updating ad prices every minute.

How long does setup take?

Most merchants are fully configured in 15–30 minutes. The longest step is usually thinking through your pricing strategy and competitor list — the technical setup (API keys, importing ads) takes just a few minutes.

API Keys & Security

Is it safe to connect my exchange API keys?

Yes. Price Pulse only requires API permissions for reading market data and editing your P2P ads — no withdrawal permissions are ever needed or requested. When you create your API key on Binance or Bybit, you explicitly disable withdrawals, which means even in a worst-case scenario no funds can be moved out of your account through Price Pulse.

What permissions should I set on my API key?

Enable read access and P2P ad management only. Leave withdrawals disabled. We also strongly recommend enabling IP whitelisting on the exchange side: every Price Pulse account runs on its own dedicated VPS with a fixed IP address, which you can whitelist on Binance or Bybit. This means even if your API key were ever leaked, it could only be used from your specific server.

How is my data stored?

Account data lives in a centralized PostgreSQL database hosted in Europe, with API keys encrypted at rest. Every merchant runs on their own dedicated, single-tenant VPS with a fixed IP — your automation never shares a server with other users. This isolation keeps your operation independent, protects against noisy-neighbor issues, and lets you lock down your exchange API keys to a single whitelisted IP.

Supported Exchanges & Coins

Which exchanges does Price Pulse support?

Binance P2P and Bybit P2P are both fully supported today — you can run automation on either or both from a single Price Pulse account. Additional exchanges are on the roadmap and will be added based on merchant demand.

Which coins and fiat currencies can I automate?

Price Pulse supports 100+ symbols across the major stablecoins and cryptocurrencies traded on Binance and Bybit P2P — including USDT, USDC, BTC, ETH, and others — paired with dozens of fiat currencies. If a symbol is listed on either exchange's P2P market, it's almost certainly supported.

Troubleshooting & Support

My bot stopped updating prices — what should I check?

First, check the live dashboard: it shows the status of every bot and will flag issues like invalid API keys, exchange rate limits, or ads that were manually deleted on the exchange side. The most common causes are an API key that expired or had its permissions changed, an ad that was removed from Binance or Bybit, or prices that hit your configured min/max limit (which is actually the system working as intended). If none of those apply, contact support via Telegram or email — alerts for critical issues are also sent automatically through both channels.

How do I get support?

Support is available through Telegram and email. For urgent issues affecting live trading (API outages, pricing errors), the Telegram channel is the fastest path to a response, and critical system alerts are sent automatically through both channels.